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*Please note that we have a cancellation policy of 72 hours. If you cancel your booking within 72 hours of your day of arrival you will be charged your first nights’ accommodation.
*Invalid card details will automatically invalidate your booking.
*Please note that your card will be authorised within the cancellation window prior to your arrival.
*Check in time is from 2pm.
*Early check-in is available at an additional charge and is subject to availability.
*We request that you let us know in advance if you anticipate arriving after 10pm at night, such that we can make provision for you to access the hotel
*There is ample 24 hour free on street parking next to the hotel. Unfortunately, we are unable to reserve parking spaces.
DEFAULT BOOKING TERMS:
These booking terms (‘Booking Terms’) are between The Clifton (referred to as ‘We’/’Us’/’Our’) named under the ‘Reservation Confirmed with’ section of the Booking confirmation (‘Booking Confirmation’) and the person or legal entity making the Booking (‘You/Your’).
These Booking Terms refer to the provision of accommodation services (‘Booking(s)’) by Us to You, and are governed by UK law and apply to all Bookings.
By making a Booking You are bound by these Booking Terms.
When You make a payment using a credit card, We (Clifton B&B Ltd) will be displayed as the merchant of record.
Bookings
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You.
We will accept a reservation when We have confirmed Your reservation and received either:
(i) full payment of the total price; or
(ii) (ii) payment of a deposit equivalent to the value of the first night stay;
(iii) (iii) any other amount We have specified at the time of Your booking; or
(iv) (iv)We have agreed to collect payment from You prior to your arrival.
Where a deposit, or any other amount that is less than the total value of the stay is paid, the balance will be paid by You directly to Us, on either check-in or check-out or at an earlier date if so requested via a direct communication between You and Us.
You must be able to enter into a legally binding contract and be over 18 years of age to make a Booking. Bookings must be paid for using a valid credit or debit card or any other payment type specified. When Your Booking is confirmed, a reservation number is given. This number must be retained for access to Your Booking details if cancellation or amendment is necessary. You will need to quote this reservation number when contacting Us.
Prices
All prices include VAT where applicable at the current. Prices are per room per night. Prices do not include other costs You may choose to incur during Your stay (unless otherwise stated). Prices quoted are correct (unless a pricing error occurs) only for the specific number of guests, dates, nights and rooms shown.
Availability
In the event that We are unable to accommodate You as per Your Booking, You will be offered alternate accommodation by Us and if there is a difference in the Price, You will be liable for the price differential. However, if the differential is less than the original value of Your Booking, a refund of the difference will be made to You.
Arrival and departure
Check-in times are specified on Your Booking Confirmation. Should You wish to check-in outside of the times specified You must confirm this directly with Us. In the event that You attempt to check-in outside of the stated times without prior arrangement, We may cancel the booking and retain any amounts We are entitled to retain as stated in the Cancellation Policy section of Your Booking Confirmation. The check-out time is also specified on Your Booking Confirmation.
If You cancel Your Booking on or before the cancellation deadline specified in the Cancellation Policy, which is 72 hours prior to the day of arrival, section of Your Booking Confirmation (the ‘Cancellation Deadline’) a full refund will be given including any booking extras paid at the time of Your Booking.
If You cancel Your Booking after the Cancellation Deadline 72 hours prior to your day of arrival You will be charged the full value of the applicable Cancellation fees, as specified on your Booking Confirmation, including, where applicable, any booking extras You have pre-ordered in advance of Your stay (unless specified otherwise). You accept that We retain the right to pre-charge the applicable Cancellation fees as soon as the Cancellation deadline has passed and these become due.
Should You change the number of guests, dates, room nights or room type (“Amendment”), then the prices are also subject to change. Should You request an Amendment and should We not be in a position to accommodate Your Amendment, Your Booking will be cancelled and a full refund given to You, provided that such cancellation occurs on or before the Cancellation Deadline, failing which the terms described in this Cancellation clause shall apply.
Payment
The total amount payable to confirm Your Booking is quoted in Your Booking Confirmation and will be charged to Your credit or debit card or account or any other payment type offered at the time of Booking or on check-in or check-out. Your card statement will display Our trading name (which may be different to our advertised brand) as the merchant of record. All additional goods and services purchased during Your stay must be paid in full directly with Us.
Liability
Other than for death or personal injury caused by Our negligence or fraudulent misrepresentation, Our total liability to You is limited to the price of the Booking and in no circumstances will We be responsible to You for any indirect or special damages.
We will not be liable for failure to provide the services to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us, including any damage to Our property by Your act, omission, default or neglect and You agree to indemnify Us and You agree to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss. Further, we reserve the right to terminate Your Booking immediately without being liable for any refund or compensation if You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.
You acknowledge the contagious nature of the Coronavirus/COVID-19, or other similar pandemic viruses, (the “Virus”) and that many other public health authorities recommend social distancing.
Whilst We have put in place preventative measures to reduce the spread of any such virus, You acknowledge that We cannot guarantee that You will not become infected with the Virus. You understand that the risk of becoming exposed to and/or infected by the Virus may result from the actions, omissions, or negligence of yourself and others, including, but not limited to, our staff, and other guests and their families.
You voluntarily seek the accommodation services We provide and acknowledge that You are increasing your risk of exposure to the Virus. You acknowledge that You must comply with all set procedures to reduce the spread while staying with Us.
You attest that:
* You are not experiencing any symptom of illness such as cough, shortness of breath or difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or loss of taste or smell.
* You have not travelled internationally within the last 14 days.
* You have not travelled to a highly impacted area in the last 14 days.
* You do not believe You have been exposed to someone with a suspected and/or confirmed case of the Virus.
* Either You have not been diagnosed with the Virus or You have been cleared as non-contagious by Your local public health authority.
* You are following all recommended guidelines as much as possible and limiting Your exposure to the Virus.
You hereby agree and release Us harmless from, and waive on behalf of Yourself, Your heirs, and any personal representatives, any and all causes of action, claims, demands, damages, costs, expenses and compensation for damage or loss to Yourself and/or Your property that may be caused by any act, or Our failure to act, or that may otherwise arise in any way in connection with any services received from Us. You understand that this release discharges Us from any liability or claim that You, Your heirs, or any personal representatives may have against Us with respect to any bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, any services received from Us. This liability waiver and release extends to Us together with all owners, partners, and employees.
We will process the information You provide to Us in accordance with the relevant data protection legislation. Your personal data may be transferred to the Online Travel Agency You used to make your Booking, and to eviivo Limited (Registered Office 154 Pentonville Road, London, N1 9JE Company Number: 5002392), including where necessary its subsidiaries outside of the EU. By making a Booking, You consent to this processing of information as described above and the transfer of Your information to our software provider: eviivo Limited.
Please note that our premises are protected with recorded CCTV for the purposes of security and crime prevention.
We are pleased to welcome your pet as our guest at The Clifton. As a service to you, we have outlined a few simple guidelines that will help ensure the safety of your pet and our other guests whilst visiting our hotel.
We are a Smoke Free accommodation provider; this includes the use of e-cigarettes. Smoking or use of e-cigarettes is not permitted in any part of the premises except for the outdoor terraced area.
The Clifton is fitted with sensitive Fire Detection equipment. Smoking or the use of e-cigarettes will activate the system and result in the evacuation of the premises and possible visit of the fire authorities. There maybe significant costs associated with this which will be passed on to those individuals responsible.
A penalty of £100, to cover deep cleaning of a room and sufficient time to air the room, will be applied to the bill for any individual who fails to comply with these regulations.
All rooms are maintained to a high standard to ensure the comfort and well being of our guests. Our rooms are checked daily by staff in advance of your arrival and therefore we are confident that they are free from damage and all facilities are in working order. If on arrival you discover any issues, we request that these are reported immediately such that they can be addressed.
Malicious damage, misuse of hotel property or theft will incur a financial charge and possible intervention by the police authorities. The amount charged will be proportionate to replacing the damaged item(s), plus costs associated with time in purchasing, cleaning, installing, disposal of damaged goods, organising & supervising tradespersons and any costs incurred as a result of inconvenience to other guests of the establishment and those which may prevent the room being let to other guests.
Charges will be made to the payment details held to secure the reservation. Civil/ criminal action maybe taken against any individual causing malicious damage or theft, in the event that funds are not provided to cover any expenses incurred as identified above.
The Clifton (the “Company”) recognises that we live in a time where discrimination still operates to the disadvantage of many groups in society. The Company believes that all persons should have equal rights to recognition of their human dignity, and to have equal opportunities to be educated, to work, receive services and to participate in society.
The Company is committed to the promotion of equal opportunities within the business through the way we manage the organisation and provide services to the community. In order to express this commitment, we develop, promote and maintain policies that will be conductive to the principles of fairness and equality in the workplace.
The objective of this policy is that no person should suffer or experience less favourable treatment, discrimination or lack of opportunities on the grounds of gender, race, colour, nationality, ethnic origin, religious or philosophical beliefs, health status, HIV status, age, marital status, parental status, sexual orientation, political beliefs or trade union membership, class, responsibility for dependents, physical attributes, ex-offender status as defined by the Rehabilitation of Offenders Act 1974, lack of formal qualifications where such qualifications are not formally required, or any other grounds which cannot be shown to be justifiable within the context of this policy.
This policy will influence and affect every aspect of activities carried out within the Company i.e. promotional work, educational services, casework and other functions linked to the business, as determined by the management committee.
In the provision of services and the employment of staff, the Company is committed to promoting equal opportunities for everyone. Throughout its activities, the Company will treat all people equally whether they are:
Seeking or using our services;
Policy implementation and responsibility
The Director has specific responsibility for the effective implementation of this policy. We expect all our employees to abide by the policy and help create the equality environment which is its objective.
In order to implement this policy the Company and its employees shall:
Conduct and general standards of behaviour
All staff and are expected to conduct themselves in a professional and considerate manner at all times. The Company will not tolerate behaviour such as:
The items on the above list of unacceptable behaviours are considered to be disciplinary offences within the Company and can lead to disciplinary action being taken. The Company does, however, encourage staff to resolve misunderstandings and problems informally wherever possible, depending on the circumstances. However, whether dealt with informally or formally, it is important for staff who may have caused offence to understand that it is no defence to say that they did not intend to do so, or to blame individuals for being over sensitive. It is the impact of the behaviour, rather than the intent, that counts, and that should shape the solution found both to the immediate problem and to preventing further similar problems in the future.
Complaints of discrimination
The Company will treat seriously all complaints of unlawful discrimination on any forbidden grounds made by employees, trustees, clients or other third parties and will take action where appropriate.
All complaints will be investigated in accordance with the Company grievance, complaints or disciplinary procedure, as appropriate and the complainant will be informed of the outcome in line with these procedures.
We will also monitor the number and outcomes of complaints of discrimination made by staff, clients and other third parties.
Legal Obligations
Equal Opportunities and Discrimination (Equality Act 2010)
The new Equality Act came into force in October 2010 and replaces all previous equality legislation in England, Scotland and Wales – namely the Race Relations Act 1976, the Disability Discrimination Act 1995, the Sex Discrimination Act, the Equal Pay Act, the Employment Equality (Age) Regulations 2006, The Civil Partnership Act 2004, the Employment Equality Regulations 2003 (religions and belief and sexual orientation).
The Equality Act 2010 protected characteristics are age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief sex and sexual orientation.
In valuing diversity, the Company is committed to go beyond the legal minimum regarding equality.
The Equality Act 2010 harmonises and strengthens and replaces most previous equality legislation. The following legislation is still relevant:
The Human Rights Act 1998;
The Work and Families Act 2006;
Employment Equal Treatment Framework Directive 2000 (as amended)
Recruitment and Selection
The recruitment and selection process is crucially important to any equal opportunities policy. We will endeavour through appropriate training to ensure that employees, making selection and recruitment decisions will not discriminate, whether consciously or unconsciously, in making these decisions.
Promotion and advancement will be made on merit and all decisions relating to this will be made within the overall framework and principles of this policy.
Job descriptions, where used, will be revised to ensure that they are in line with our equal opportunities policy. Job requirements will be reflected accurately in any personnel specifications.
We will adopt a consistent, non-discriminatory approach to the advertising of vacancies.
All applicants who apply for jobs with us will receive fair treatment and will be considered solely on their ability to do their job.
Monitoring
We will maintain and review the employment records of all employees in order to monitor the progress of this policy.
Monitoring may involve:
The collection and classification of information regarding the race in terms of ethnic/national origin and sex of all applications and current employees;
The examination by ethnic/national origin and sex of the distribution of employees and the success rate of the applicants;
Recording recruitment, training and promotional records of all employees, the decisions reached and the reason for those decisions.
The results of any monitoring procedure will be reviewed at regular intervals to assess the effectiveness of the implementation of this policy. Consideration will be given, if necessary, to adjusting this policy to afford greater equality of opportunities to all applicants and staff.
The Company will revise and review this policy regularly.
The Clifton is actively working to increase the usability of our website by complying with many of the current accessibility standards and guidelines. Design and layout allow transference across multiple platforms for simplicity and adaptation/
The Clifton is committed to ensure an appropriate accommodation service for prospective guests with disabilities. The Clifton is a Victorian property and due to the layout of the building, we lack facilities for guests with severe mobility limitations but we are trying to make our property as accessible as practicable. We welcome any enquiries from guests with disabilities so we can discuss their needs and all reasonable attempts will be made to accommodate these.
Access to main entrance
There is plenty of unrestricted street parking available with limited disabled designated bays to the front and side of the property. The pavement outside is gently sloping slabs. There 3 steps up to the front entrance of the property. They measure 1200mm wide and raise by a maximum of 190mm. The entrance door is 800mm wide and is accessed with a numeric keypad or mobile phone app. A remote fob is available for guests who may have additional needs.
The ground floor entrance and Library Room (lounge) areas are level throughout with a single step down to the coffeeshop area. The outside terrace area is accessible via 2 steps out of the coffeeshop street entrance/ exit.
Access to Bedrooms
There is one ground floor bedroom, all other rooms are at first or second floor level and are accessed by a flight of stairs. The number of stairs to navigate to the rooms along with their aspect are identified on the descriptions of individual rooms accessible from the rooms page on this website.
All rooms are fitted with showers and low pan WC’s. There is a step up to all showers of 100mm except for room 4 which has a step up of 40mm. All guest bedroom doors are standard sizes 760mm wide by 1980mm high.
We will take all reasonable steps to ensure that guests are reacquainted with items of lost property. We will return lost property to guests on request at their expense. Please note that we will charge for packaging and administrative time associated with posting the items at the post office. We will require payment details in advance before items are posted and will inform you of the charge made after the items have been dispatched.
We accept no liability for damage to the goods in transit. We send returned items as per your instructions; that is by standard post, recorded/special delivery or via courier and provide you with tracking information if available.
We will keep lost property for 3 months after which it will be disposed of. Where safe to do so, it maybe recycled and given to local charities or those in need.